How do I receive customer support?
Write to us at email@example.com . We’re always happy to help!
What is your returns policy ?
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
I received a wrong / defective item
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible. Write to us at firstname.lastname@example.org. We’re always happy to help!
I am missing an item from my order
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
Can I change or cancel an order after I’ve submitted it?
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Why does my item look different from the picture?
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.